• About Us
  • |
  • Contact Us
  • Donate
Memberships Members Login

To facilitate provision by Christians of quality counselling, psychotherapy and pastoral care.

To facilitate provision by Christians of quality counselling, psychotherapy and pastoral care

  • Find a Counsellor
    • Find a Christian Counsellor/Supervisor/Counselling Organisation
    • What is Counselling?
    • Why use an ACC Counsellor?
    • Choosing a Counsellor or Psychotherapist
    • Knowledge Base for Counselling
    • Questions for your Counsellor or Psychotherapist
    • ACC European Contacts
    • How do I complain regarding a counsellor?
    • How do I complain about staff or ACC?
    • Frequently Asked Questions
  • Become a Counsellor
    • What is a Christian Counsellor?
    • How to become a counsellor?
    • Advice & Training
    • Become an Accredited Counsellor
  • ACC Membership
    • About ACC
    • ACC Ethics and Practice
    • Join ACC membership
    • Membership Categories table
    • Membership Fees
    • Renew your membership
    • The Benefits
    • Welcome Page 
    • Become an Accredited Counsellor
    • Membership essentials 
    • Join the Accredited Register
    • Frequently Asked Questions
  • The ACC Accredited Register
    • About the ACC Accredited Register
    • Information for the public
    • Register Advisory Panel
    • Check the Accredited Register
    • Join the Accredited Register
    • Accredited Registers Communications Toolkit July 2016 
    • Renew your registration
    • Dual Registration
    • Guidance on Complaints from other professional bodies
    • Complaint Hearing Outcomes
  • Professional Development
    • Upcoming Events Listing
    • Careers and Jobs
    • Find a CPD Training Provider
    • Practice Review - Audit
    • Accreditation application forms and documents 
    • Accreditation Frequently asked Questions
    • Supervision and CPD Guidelines
    • Counselling Logs Template 
    • CPD Guidelines 
    • How to Book your Training & Events
    • Counsellor Guidance Documents 
    • Useful Articles and Links
    • Near Miss Reporting 
  • Publications
    • Products
    • Resources available for purchase
    • Board Agendas and Minutes
    • ACC Member only Resources 
    • accord journal
    • accord articles 
    • Advertising with ACC
    • Accord Extra
  • News
    • Blogs
    • Combatting stress and burnout Premier radio interview with Sue Monckton-Rickett
    • Latest Podcasts
    • Avoiding the Stiff upper lip
    • Prayer Points
    • Latest News
    • Useful links
  • Pastoral Care
  • Pastoral Care
Banner Image

How do I complain regarding a counsellor?

ACC is committed to maintaining the highest standards for the benefit of those who use its counsellors.

Our counsellors are required to adhere to ACC’s Ethics and Practice Framework to ensure professional accountability and public protection. Therefore if, as sometimes happens, someone is unhappy or has concerns about their counselling they may wish to complain or seek resolution of the issue.

Every effort should be made to resolve the issue locally with your counsellor or the agency for which they work. If you would first like to speak with someone about a concern or complaint about a member, please contact ACC at 024 7644 9694 or email office@acc-uk.org.

Otherwise please complete the complaint form here.

ACC wishes to ensure accessibility for everyone to communicate with us. If you foresee any problems with completing the form please let us know.

Please note that ACC are trialling a new complaints process and information on the complaints process will be made available to all parties once a complaint or concern is accepted for investigation by ACC. Prior to the finalisation and publication of the new process, you may find it helpful to read through the former published version of the complaints procedure here: ACC Complaints Procedure.

You can find the way to complain about staff here.

Page updated on 18 May 2022

Block Image

Check The ACC Upcoming events

Check the ACC upcoming events

Block Image

Latest podcasts

Latest Podcasts

Privacy policy | Cookies | Data Protection | Copyright |

© 2022 ACC UK | Registered Charity 1018559; Company, limited by guarantee, registered in England 2791541

Website designed by image+