How do I complain regarding a counsellor?

ACC is committed to maintaining the highest standards for the benefit of those who use its counsellors.

Our counsellors are required to adhere to ACC’s Ethics and Practice Framework to ensure professional accountability and public protection. Therefore if, as sometimes happens, someone is unhappy or has concerns about their counselling they may wish to complain or seek resolution of the issue.

Every effort should be made to resolve the issue locally with your counsellor or the agency for which they work. If you would first like to speak with someone about a concern or complaint about a member, please contact ACC at 024 7644 9694 or email office@acc-uk.org.

Otherwise please complete the complaint form here.

ACC wishes to ensure accessibility for everyone to communicate with us. If you foresee any problems with completing the form please let us know.

Please note that ACC are trialling a new complaints process and information on the complaints process will be made available to all parties once a complaint or concern is accepted for investigation by ACC. Prior to the finalisation and publication of the new process, you may find it helpful to read through the former published version of the complaints procedure here: ACC Complaints Procedure.

You can find the way to complain about staff here.

Page updated on 18 May 2022